At Napi Hug, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you wish to cancel your order or request a refund, please review the following policies:

Order Cancellation:

1. Cancellation Period: You may cancel your order within 24 hours of placing it. Orders cancelled after this period may be subject to processing fees.
2. Cancellation Process: To cancel your order, please contact our customer service team at napihug@gmail.com with your order details.
3. Cancelled Orders: Once your cancellation request is processed, you will receive confirmation via email. Please note that cancelled orders cannot be reinstated once they have been processed.

Refund Policy:

1. Eligibility: Refunds are available for cancelled orders within the specified cancellation period and for products meeting our return criteria.
2. Refund Process: Refunds will be issued to the original payment method used for the purchase within 7-10 business days of approval.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
4. Condition of Returned Items: Returned items must be unused, in their original packaging, and in resalable condition to be eligible for a refund.
5. Refund Confirmation: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
6. Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts.

Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer service team at napihug@gmail.com. We are here to assist you and ensure a positive shopping experience with Napi Hug.